Customer satisfaction survey

Personal information

Name

Surname

Sex

Male Female

Phone number

Birthdate

Country

Preferred communication language

Català Español Français English

Satisfaction survey questions

1: Highly dissatisfied | 2: Dissatisfied | 3: Neither satisfied nor dissatisfied | 4: Satisfied | 5: Highly satisfied

1. It has been easy for me to make a reservation for my dive/course, and there were no unforeseen events when making it effective.

1 2 3 4 5

2. The Administration staff has carried out the reception with efficiency and kindness, informing me adequately about the service I have contracted.

1 2 3 4 5

3. The locker room and showers are clean and comfortable to use.

1 2 3 4 5

4. The instructor or divemaster has given me security and confidence both in his explanations and during the dives.

1 2 3 4 5

5. The Center staff has given me personalized and sufficient attention according to my needs.

1 2 3 4 5

6. I have been provided with the necessary equipment (weights, cylinders,…) in a timely manner.

1 2 3 4 5

7. The rental equipment at Xaloc Diving Center is in good condition and in proper working condition.

1 2 3 4 5

8. The skipper of the boat has been confident and attentive to my needs, always addressing me with kindness and correctness.

1 2 3 4 5

9. I have been provided with an explanation (briefing) before each dive and I consider that it has been clear, concise and sufficient to be able to do the dive safely.

1 2 3 4 5

10.The briefing received before each dive contained an explanation of aspects of fauna and/or flora that highlighted aspects of the Natural Park.

1 2 3 4 5

11. I consider the information I have received about the Natural Park to be useful, whether during the briefing, conversations with the staff on board or at the reception of the Diving Center.

1 2 3 4 5

12. Overall, I am satisfied with the quality of service received.

1 2 3 4 5

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Personal information

Satisfaction survey questions

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